Delete your LetsRide account

Request deletion by email

LetsRide is a Motosoft product. You can request deletion of your LetsRide account and associated Personal Information without reinstalling the app or signing in.

1. Email support@motosoft.com.au from the email address registered to your LetsRide account.
2. Use the subject LetsRide account deletion request, include your LetsRide username, and tell us that you want your account and associated Personal Information deleted.
3. If you cannot access your registered email address, contact the same support address for help verifying account ownership. Do not send your password.

The email button above opens your email app. Send the email to submit your request; opening the email app does not submit it. You can also copy the address into your preferred email service.

Delete your account in LetsRide

If you can sign in, open Settings → Account & Privacy → Delete Account, review the consequences, and follow the confirmation steps. You can use this path in the LetsRide app or on the LetsRide website.

Subscriptions and account deletion

Account deletion permanently removes your account access. Deleting your LetsRide account does not cancel Apple or Google Play subscriptions. Cancel renewal separately in your Apple or Google Play subscription settings to stop future charges.

For a subscription purchased through the LetsRide website, use the website's membership billing settings or ask support for help. You can still email an account deletion request if you cannot access your account or need help with a subscription.

What is deleted and what may be retained

As described in the LetsRide Privacy Policy, we take reasonable steps to remove or anonymise the Personal Information associated with your account. This includes account details such as your email address, saved data such as Ride Listings and friends, and account-linked usage information.

Some Personal Information may remain temporarily in backup or archival systems. Complete deletion or anonymisation generally occurs within approximately two weeks of your request, although timeframes can vary because of maintenance, technical issues or other operational factors.

Some records, including payment or transaction records, may be retained for longer where necessary for legal, regulatory, taxation, accounting or other business obligations. The Privacy Policy does not specify a fixed retention period for those records: they are retained only as long as necessary for those purposes, with safeguards while retained.

See sections 6.3 and 7 of the LetsRide Privacy Policy, linked below, for the published deletion and retention terms. Contact support if you have questions about your request or retained information.